Refund and Returns Policy

Refund Policy for Al Absi Trading Ltd

Effective Date: 10/09/2024

At Al Absi Trading Ltd, we are committed to providing our customers with high-quality products and exceptional service. As our products consist of perishable food items, we maintain a strict no refund policy.

Please read our Refund Policy carefully to understand your rights and responsibilities when making purchases with us.

1. No Refund Policy

Due to the perishable nature of food products, all sales are final. We do not offer refunds, returns, or exchanges once a product has been delivered and accepted by the customer. This policy ensures the safety, quality, and integrity of the food we supply.

2. Damaged or Defective Products

While we do not provide refunds, we are committed to addressing any issues related to damaged or defective products. If you receive products that are damaged, spoiled, or otherwise unsatisfactory, please notify us within 24 hours of delivery.

To assist us in resolving the issue, we may request the following:

  • A detailed description of the problem
  • Photographs of the damaged or defective products
  • The batch number or product label (if applicable)

We will review your claim and, if it is deemed valid, we may offer one of the following remedies:

  • A replacement of the defective item(s)
  • A credit to be applied toward your next order

3. Incorrect Orders

If you believe you have received the wrong product, please contact us within 24 hours of receiving your order. We will review your claim and make any necessary corrections by providing the correct product or offering a replacement at no additional cost.

4. Order Cancellations

Once an order has been processed and dispatched, it cannot be canceled or modified. If you need to cancel or change your order, please contact us immediately after placing your order. We will do our best to accommodate changes before the order is processed.

5. Customer Responsibility

Upon delivery, it is the customer’s responsibility to:

  • Inspect all products for any visible damage or defects
  • Store the products in appropriate conditions to maintain their quality and safety (e.g., refrigeration or freezing)

We cannot be held responsible for any damage or spoilage that occurs after delivery due to improper handling or storage by the customer.

6. Contact Us

If you have any concerns or questions regarding this Refund Policy, or if you need to report an issue with your order, please contact us at:

Al Absi Trading Ltd
[Insert Address]
[Insert Email Address]
[Insert Phone Number]

By placing an order with Al Absi Trading Ltd, you acknowledge that you have read and agree to this Refund Policy.

0
×